About us Carepod is a growing e-commerce brand focused on delivering a great customer experience at every step. We believe support should be fast, accurate, human, and scalable. We use AI to help our team work smarter, but we still care deeply about quality, clarity, and trust. About the role We are hiring a CX AI & Knowledge Manager to own the systems behind great support. This person will manage our customer-facing knowledge, train and improve Gorgias AI , review and QA AI responses, keep our…