Customer Success Manager
Hire With Near
Descrição da Vaga
Customer Success ManagerWe’re looking for a Customer Success Manager who combines strong customer-facing skills with real technical comfort. You’ll own a portfolio of accounts, lead onboarding and training, and guide customers to get full value from a technical SaaS product. CompartilheReportar vaga.css-1o4ltq8{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-flex-wrap:wrap;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;gap:6px;}.css-1o4ltq8 >a{-webkit-text-decoration:none;text-decoration:none;}.css-1o4ltq8[data-collapsed]>div:not(:nth-of-type(-n+NaN)){display:none;}.css-1o4ltq8 .toggle-collapse{-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:5px 12px;font-weight:500;font-size:14px;border-radius:25px;font-weight:700;cursor:pointer;color:var(--color-text-1);background-color:var(--color-surface-5);}.css-lq967y{display:-webkit-inline-box;display:-webkit-inline-flex;display:-ms-inline-flexbox;display:inline-flex;-webkit-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;padding:6px 10px;line-height:100%;font-weight:500;font-size:14px;border-radius:25px;-webkit-transition:200ms;transition:200ms;border:1px solid;}.css-lq967y:hover{-webkit-filter:contrast(.8);filter:contrast(.8);}😎 Pleno💬 Inglês✈️ Vaga internacional🌍 100% Remoto
Via Hirewithnear
Remuneração
$ 4,000.00 a $ 5,000.00
USD / Mensal
Sobre
Customer Success Manager (LATAM)
- Remote (LATAM-based)
- Compensation: $4,000–$5,000 USD/month base + performance bonus
- Full-time EST/CST hours, Contractor.
At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.
About the Company:
Our client is an innovative SaaS company in the communications/automation space, helping businesses manage messaging, VoIP, and AI-powered workflows. They work as a distributed team and are growing fast while remaining bootstrapped and profitable. With innovation and ownership at their core, they are transforming how businesses communicate with their customers and building more efficient, automated operations.
About the Role:
We’re looking for a Customer Success Manager who combines strong customer-facing skills with real technical comfort. You’ll own a portfolio of accounts, lead onboarding and training, and guide customers to get full value from a technical SaaS product. This role requires someone proactive, confident on Zoom, comfortable with APIs and workflows at a conceptual level, and who takes full ownership instead of defaulting to escalation.
You Will:
- Run daily Zoom calls with customers to onboard, train, and support them.
- Lead end-to-end onboarding for new accounts, from kickoff to successful go-live.
- Help customers configure and use the platform (messaging, VoIP, AI agents, workflows).
- Troubleshoot issues, distinguish between configuration/user errors vs. bugs, and coordinate with engineering when needed.
- Guide customers on best practices and process design, sometimes pushing back when their approach is not optimal.
- Monitor usage, spot underuse or risks early, and proactively reach out to drive adoption and expansion.
- Own a set of assigned customer accounts and be their primary point of contact and trusted advisor.
- Collaborate closely with product and engineering teams to share customer feedback and surface product gaps and opportunities.
About You:
Your Background:
- 3+ years in customer-facing roles such as Customer Success, Onboarding, Implementation, or similar for SaaS/technical products.
- Strong experience running Zoom or video calls with customers, leading demos, trainings, or implementations.
- Hands-on experience with technical SaaS products (APIs, integrations, workflows) or a STEM degree (Engineering, Computer Science, Mathematics, or similar) with clear technical aptitude.
- Conceptual understanding of APIs and webhooks and how data flows between systems.
- Proven track record of proactive customer management (spotting underuse, driving adoption, preventing churn), not only reactive support.
- Excellent spoken and written English; confident, clear communication with US-based customers.
- High ownership mindset: you say “I did” rather than “the team did”, and you solve problems instead of just escalating them.
- Comfortable pushing back on customers when needed and guiding them to better processes and configurations.
Nice to Have:
- Experience with CRM tools, VoIP or messaging platforms, or recruiting/staffing software.
- Background scaling CS or onboarding processes in high-growth SaaS startups.
- Experience working with US-based customers in B2B environments.
Compensation & Perks:
- Compensation: $4,000–$5,000 USD/month base depending on experience and location, plus performance-based bonus of ~$500–$1,000 USD/month.
- Benefits: Contractor role with:
- 24 days of PTO per year (to be used for vacations or local holidays)
- WeWork membership in key cities.
- Monthly travel/commute stipend (e.g., around $50/month).
- Strong growth paths into CSM Lead, Product, or Product Marketing for high performers.
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